Get in Touch
We're here to answer your questions
Whether you're ready to start a service or just have questions about settling into UK life, we'd like to hear from you. Send us an email and we'll respond within one business day.
Email Us
We respond to all enquiries within one business day, usually sooner. If your question is time-sensitive, please mention that in your message.
Office Hours
Monday to Friday
9:00 AM - 6:00 PM GMT
While we primarily work during these hours, we understand that settling into a new country doesn't follow a schedule. We'll accommodate urgent situations when possible.
Office Location
42 Portland Street
Manchester M1 4DG
United Kingdom
We work primarily through email and video calls rather than in-person meetings, which allows us to support people across the UK.
Finding Our Office
Our office is located in Manchester city centre, easily accessible by public transport. Portland Street runs between Piccadilly Gardens and Oxford Road, placing us within walking distance of both Manchester Piccadilly train station and the Oxford Road corridor.
If you're arriving by tram, the closest Metrolink stops are Piccadilly Gardens and St Peter's Square, both about five minutes' walk away. Several bus routes stop on nearby Oxford Street and Piccadilly Gardens.
For those driving, there are several car parks within a short walk, including the NCP on Ducie Street and Great Northern car park. However, we generally recommend public transport as parking can be expensive and Manchester city centre traffic is often congested.
About Our Approach
We understand that reaching out for help can feel daunting, especially when you're navigating a new country and perhaps a new language. Here's what you can expect when you contact us:
No Pressure
Asking questions doesn't commit you to anything. If you're not sure whether our services are right for you, we're happy to discuss your situation and help you decide.
Clear Communication
We avoid jargon and explain things in straightforward language. If something isn't clear, please ask us to explain differently.
Honest Assessment
Sometimes people contact us about issues we can't help with or questions that don't require our paid services. We'll tell you honestly and point you to appropriate resources.
Privacy Respected
The information you share with us stays confidential. We never share client details or even the fact that you've contacted us without your explicit permission.
Before You Contact Us
Tell us briefly about your situation: when you arrived or plan to arrive in the UK, what you're finding challenging, and what kind of help you're looking for. The more context you provide, the better we can respond to your specific needs.
Initial email conversations about whether our services suit your needs are always free. Once we understand your situation, we can recommend the most appropriate service and provide pricing information.
Yes, many of our clients reach out before arriving. Pre-arrival guidance can be particularly valuable as it helps you prepare properly and know what to expect when you land.
While we're based in England and most familiar with English systems, many aspects of UK life apply across all nations. For Scotland, Wales, or Northern Ireland specific questions, we'll let you know if we can help or if you need local expertise.
We work with people at all levels of English proficiency. We'll adjust our communication style and pace to ensure you understand everything clearly. Don't let language concerns stop you from reaching out.
We aim to respond to all enquiries within one business day, and often much faster. If you haven't heard from us within 24 hours, please check your spam folder or send another message.
Other Ways to Learn About Us
Browse Our Services
Not sure what you need? Visit our services page to see detailed descriptions of what we offer and what's included in each package.
View Services →Read About Our Approach
Learn more about who we are, how we work, and what drives us to help newcomers settle into UK life.
About Us →Check Our Homepage
Our homepage provides an overview of what we do and includes testimonials from people we've helped.
Go to Homepage →Company Information
Business Name: Smooth Purse Ltd
Registered Address: 42 Portland Street, Manchester M1 4DG, United Kingdom
Company Registration: Registered in England and Wales
Operating Since: 2021